> For the complete documentation index, see [llms.txt](https://docs.itradingbot.net/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.itradingbot.net/en/help/help-and-support.md).

# Help and support

<mark style="color:$tint;">You can ask about ITradingBot's work to an AI assistant or through an official support contact. To identify a specific error, immediately indicate on which page and after what action it appeared.</mark>

### Built-in AI assistant

<mark style="color:$tint;">After you log in to the dashboard and you've completed the email and Telegram link, open AI-assistant. In the desktop terminal, it is available as a separate block, on other pages with the chat button.</mark>

<mark style="color:$tint;">Write down your question or choose the one you want to ask. Selecting a hint only fills in the field: text can be added before clicking Send. For another topic, you can start a</mark> <mark style="color:$tint;"></mark><mark style="color:$tint;">**New dialogue**</mark><mark style="color:$tint;">.</mark>

<mark style="color:$tint;">The assistant explains the documentation platform. He doesn't make transactions in an account and he doesn't give any trading recommendations. The answer in the chat is not confirmation that the settings have been changed, the order has been executed, or the transfer completed.</mark>

### If the chat doesn 't answer

<mark style="color:$tint;">**The previous question is still being worked out.**</mark> <mark style="color:$tint;"></mark><mark style="color:$tint;">If there is a time error or a long wait, use Repeat if this button appears: it repeats the same question.</mark>

<mark style="color:$tint;">Too many questions in a row, so take the offer. Don't create new dialogues just to re-send the same question.</mark>

<mark style="color:$tint;">Follow the chat message: update the page, log in again, or go through the security confirmation requested. If you have a problem with the access, use the restore instructions. —</mark> [<mark style="color:$tint;">Instruction to restore access</mark>](/en/account/registration-sign-in-and-account-recovery.md)

### Application for support

<mark style="color:$tint;">The official contact</mark> <mark style="color:$tint;"></mark><mark style="color:$tint;">**ITradingBot Support**</mark><mark style="color:$tint;">. —</mark> [<mark style="color:$tint;">Contact support</mark>](https://t.me/ITradingBot_Support) <mark style="color:$tint;">It's also listed in the Contacts section of the panel. See the current working hours in the support profile.</mark>

<mark style="color:$tint;">Use this contact if you can't open the built-in chat or if the issue requires a separate discussion. Telegram correspondence and the built-in assistant dialog do not automatically connect describe the situation in the message itself.</mark>

### What to indicate in the message

* <mark style="color:$tint;">Page or section name, exchange and connection method: own API or Exchange Account. For the robot, specify its family and mode.</mark>
* <mark style="color:$tint;">The action you've taken, the expected outcome, and what happened. Please specify the time of the event with the time zone; if necessary trading pair and timeframe.</mark>
* <mark style="color:$tint;">The exact text of the error and the visible status. If the query ID is shown next to the chat error, add it it helps you find a specific call.</mark>
* <mark style="color:$tint;">For display problems phone or computer, browser and selected mobile or desktop display.</mark>

<mark style="color:$tint;">The built-in chat is text-based. If you're attaching a screenshot to a Telegram message, leave the required block and error message visible, and hide your nickname, email, IP, account numbers, and other personal information. Passwords, API Secret, confirmation codes, private links and binding commands are not required to be sent.</mark>

<mark style="color:$tint;">If the outcome of a trade or financial transaction is uncertain, check the status of the transaction in the dashboard first. A support message does not cancel a command already sent; it is not appropriate to repeat the action just to reproduce the error.</mark>