Help and support
You can ask about ITradingBot's work to an AI assistant or through an official support contact. To identify a specific error, immediately indicate on which page and after what action it appeared.
Built-in AI assistant
After you log in to the dashboard and you've completed the email and Telegram link, open AI-assistant. In the desktop terminal, it is available as a separate block, on other pages with the chat button.
Write down your question or choose the one you want to ask. Selecting a hint only fills in the field: text can be added before clicking Send. For another topic, you can start a New dialogue.
The assistant explains the documentation platform. He doesn't make transactions in an account and he doesn't give any trading recommendations. The answer in the chat is not confirmation that the settings have been changed, the order has been executed, or the transfer completed.
If the chat doesn 't answer
The previous question is still being worked out. If there is a time error or a long wait, use Repeat if this button appears: it repeats the same question.
Too many questions in a row, so take the offer. Don't create new dialogues just to re-send the same question.
Follow the chat message: update the page, log in again, or go through the security confirmation requested. If you have a problem with the access, use the restore instructions. — Instruction to restore access
Application for support
The official contact ITradingBot Support. — Contact support It's also listed in the Contacts section of the panel. See the current working hours in the support profile.
Use this contact if you can't open the built-in chat or if the issue requires a separate discussion. Telegram correspondence and the built-in assistant dialog do not automatically connect describe the situation in the message itself.
What to indicate in the message
Page or section name, exchange and connection method: own API or Exchange Account. For the robot, specify its family and mode.
The action you've taken, the expected outcome, and what happened. Please specify the time of the event with the time zone; if necessary trading pair and timeframe.
The exact text of the error and the visible status. If the query ID is shown next to the chat error, add it it helps you find a specific call.
For display problems phone or computer, browser and selected mobile or desktop display.
The built-in chat is text-based. If you're attaching a screenshot to a Telegram message, leave the required block and error message visible, and hide your nickname, email, IP, account numbers, and other personal information. Passwords, API Secret, confirmation codes, private links and binding commands are not required to be sent.
If the outcome of a trade or financial transaction is uncertain, check the status of the transaction in the dashboard first. A support message does not cancel a command already sent; it is not appropriate to repeat the action just to reproduce the error.